Title: Student Services Coordinator 2

Department Org: Athletic-Acad Support - 104980

Employee Classification: H3 - Comm Workers of America FT

Bargaining Unit: Communication Workers America

Primary Location: MC AD

Shift:  1

Start Time:  8:30am   End Time:  5:00pm

Posted Salary: C29; Starting at $18.62

Job Description:

The position’s primary responsibilities are (1) to be the front point of contact for phone and walk-in traffic for the Student-Athlete Support Services office including contact with international students, faculty/staff, and constituents of the university, and (2) to provide front-desk and clerical support for all operations of the centers Academic Success and Engagement activities. This position will maintain the look and student-centered atmosphere of the office by setting up office procedures and coordinating the office’s daily operations. Working collaboratively with student-athlete support coordinators, the student services coordinator will support the review and reporting of athletic eligibility, and Compliance to help ensure student-athlete progress-toward-degree completion according to NCAA, MAC, and University of Toledo guidelines.

In addition, the position will have the responsibility of supporting, the student worker program, and the intern/graduate assistantship program.

Minimum Qualifications:

Education/experience/licensing:
• Minimum of bachelor’s degree in business management, higher education, counseling, or similar, or 3 to 5 years of experience in a
higher education student services related field
• Minimum of one year experience working with students required
• Minimum of one year experience working with large student populations required
• Experience serving high volume student service office required
• Must be proficient in Microsoft Office, Outlook, Word, Excel, PowerPoint, Canva, knowledge of the Banner operating system, and
accounting background
• Knowledge of NCAA and MAC eligibility rules and regulations
• Ability to work with minimum supervision
• Exhibits integrity and flexibility with appreciation for punctuality, regular attendance, and dependability
• Must be committed to diversity and be culturally competent

Knowledge, Skills, and Abilities:
• Excellent verbal, written and interpersonal communication skills
• Ability to work in a fast-paced, team environment
• Ability to maintain confidentiality on all student records and other confidential matters
• Computer skills (working knowledge of Microsoft Office suites)
• Ability to contribute to a positive overall student-athlete experience
• Ability to work with students of diverse backgrounds
• Skills in problem solving, conflict resolution and demonstrated ability to manage crisis
• Exercise sound judgment and manage confidential information with discretion and accordance to FERPA.
• Establish and interact collaboratively and effectively with staff, student-athletes, coaches, and administrators.
• Work evenings and weekends.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.