Title: Academic Success Operations Program Manager

Department Org: Academic Success & Engagement - 102840

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AC

Shift:  1

Job Description:

This position will be responsible for supporting academic success and engagement platforms. Additional responsibilities include system configuration, maintenance, and support; generating academic success data and outcomes/assessment reports; developing training materials for end users; conducting user training; and new project development. This position will take the lead in administering daily operations and functionality of the systems including regular interface with the vendors, IT personnel, UToledo Online, Registrar’s Office, and end users at the university.
In addition, this position will operationalize a call center. The call center will focus on re-enrolling students at UToledo and other call needs of the university. This position will hire, lead, and train all call center representatives. This position will also support the Associate Vice Provost with university student retention projects as assigned. Significant experience with project management, strategic development, Microsoft Excel, Banner, and a strong interest in student success and outcomes assessment preferred.

Minimum Qualifications:

Education/experience/licensing:
• Bachelor’s Degree required and at least one year of experience with systems administration preferred.
• Experience in managing a team of employees.
Communication and other skills:
• Proficient with various forms of technology/software including Microsoft Office, Banner and Blackboard,
with a particular focus on Microsoft Excel.
• Strong interpersonal and presentation skills including the ability to write detailed reports, training
materials, and marketing materials.
• Strong customer services skills including a dedication and priority for diversity and inclusion.
• Ability to multitask competing priorities and projects, and identification of strategic opportunities related
to student success.
• Strong critical thinking and problem-solving skills, and an ability to collaborate across campus units.
• Adhere to FERPA and university policies and procedures.

Preferred Qualifications:

• Master’s Degree recommended and preferred.
• Experience with Starfish/Navigate and/or Platinum Analytics preferred.
• Experience in assessment or an understanding of assessment and learning outcomes is recommended.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.