Title: Seasonal Employee Hourly - Front Desk Support

Department Org: Academic Success Programs - 106350

Employee Classification: H6 - Intermittent - Seasonal Hourly

Bargaining Unit: Bargaining Unit Exempt

Primary Location: MC AC

Shift:  1

Start Time:     End Time:  

Posted Salary: $20.00/hour

Job Description:

This position will be responsible for providing front desk support for our Academic Advising Center. Our front desk handles both inbound and outbound calls, emails, and office visitors with both current and prospective UToledo students to coordinate academic advising appointments. The position also serves as a referral agent when calls are received and transferred to campus partners for timely support. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.

Minimum Qualifications:

Education/experience:
• High School Diploma
Communication and other skills:
• Good written and verbal communication required
• Effective Decision-making and problem-solving skills required
• Must be detail oriented and have the ability to keep organized and accurate records.
• Strong customer service skills.
• Adhere to FERPA and university policies and procedures.

Preferred Qualifications:

• Customer Service Experience Preferred

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.