Title: Intermittent Call In - Call Center Supervisor

Department Org: Academic Success Programs - 106350

Employee Classification: H6 - Intermittent - Seasonal Hourly

Bargaining Unit: Bargaining Unit Exempt

Primary Location: MC AC

Shift:  1

Start Time:  Typically 1pm   End Time:  Typically 5pm

Posted Salary: $15.00

Job Description:

This position will be responsible for overseeing and supporting call center agents. The primary goal will be to oversee daily operations, monitor performance goals, and ensure consistent service quality. This position will be responsible for tracking call center metrics and providing regular updates. This position will also occasionally complete daily call center operations, including making outbound calls primarily to previously enrolled UToledo students, and additional call needs of the university as assigned. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.

Minimum Qualifications:

Education/experience:
• High School Diploma
Communication and other skills:
• Good written and verbal communication required
• Effective Decision-making and problem-solving skills required
• Must be detail oriented and have the ability to keep organized and accurate records.
• Strong customer service skills.
• Ability to work independently.
• Adhere to FERPA and university policies and procedures.

Preferred Qualifications:

Education/experience:
• Customer Service Experience Preferred
Communication and other skills:
• Call center experience preferred.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.