Title: Program Manager Campus Visit Experience

Department Org: Undergrad Admissions Communications - 113190

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift:  1

Start Time:  8:15am   End Time:  5:00pm

Posted Salary: Salary commensurate with experience

Job Description:

This role contributes to the fulfillment of the university's strategic mission and vision through providing outstanding, proactive customer service to visiting prospective students and families. The program manager focuses on the coordination of the daily visit program, including group and individual visits, while working collaboratively with key constituents throughout the campus community.

Minimum Qualifications:

Education/experience/licensing:
• Bachelor’s degree required.
• Minimum two to four (2-4) years of undergraduate admission experience required.
• Successful supervisory experience with prior experience supervising student staff in an admissions office preferred.
• Development and implementation of strategic plans related to higher education initiatives preferred.
• Experience managing a budget preferred.
• Familiarity and experience with a CRM system preferred.
• Attention to detail, personal integrity, positive attitude, adaptability, and the ability to work well with others highly desired.
• Understanding and workings of social media vehicles
Communication and other skills:
• Excellent written, verbal, and presentation skills
• Proficient in Microsoft Office Suite
• Ability to anticipate needs and maintain resourcefulness
• Strong organizational and time management skills
• Competency supervising staff and students
• Ability to interact with all levels of management and diverse populations
• Critical thinking/analytical reasoning
• Flexibility/Adaptability - Ability to multi-task
• Demonstrates core competencies such as Leadership & Strategy, Innovation, Customer Service Excellence, and Professionalism & Respect.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.