Title: Senior Project Manager, Quality Hub & Coaching for NWO Clinics

Department Org: Medicine - 107570

Employee Classification: J1 - Salaried Full Time HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC C

Shift:  1

Start Time:     End Time:  

Posted Salary: $85,000

Job Description:

This position will direct quality improvement (QI) activities for multiple Primary Care Physician (PCP) clinics across Northwest Ohio. Each site presents unique clinical and operational needs, requiring tailored interventions and collaboration with interdisciplinary teams to implement sustainable change. The role contributes to system-wide quality improvement and Medicaid value-based care strategies by improving clinical outcomes and supporting performance measurement. This position will facilitate the development and engagement of interdisciplinary teams in improvement using a structured data-driven improvement methodology. The “Coach” will be responsible for providing education to the teams in the use of project management and process improvement tools and techniques in an effort to promote a culture of continuous learning and improvement. More specifically, this position will help teams plan and run effective meetings, use data to assess their work, plan and test change ideas, gather and track data to monitor the effectiveness of change, and develop communication plans for sharing information on improvement efforts. This position is also responsible for transferring skills to the teams so they can continue to improve their work and sustain improvements in the long term without coaching support. In addition, the Coach must be able to manage group dynamics and maintain open communication with stakeholders regarding team progress and barriers.

Minimum Qualifications:

Master’s degree (Business Administration, Economics, Health Care Administration, Public Health, Industrial Engineering or health related field) required.

The Project Management Professional (PMP) - certification awarded by the Project Management Institute (PMI) required.

Two (2) years of progressive experience facilitating interdisciplinary improvement teams in a healthcare setting.

Must demonstrate ability to work in diverse teams representing various disciplines, including representatives from front line staff to senior management.

Must demonstrate strong communication and active listening skills. Must be skilled at facilitating a group process, building teams and transferring knowledge and skills.

Clinical experience and/or knowledge of health care systems is preferred.

Experience in applying quality improvement processes and tools is preferred.

Experience collecting and displaying improvement data to drive decision making and prioritizing is preferred.

Experience working on state or federal grants is preferred.

Excellent verbal, written communication and interpersonal skills are essential to this position. Must have the ability to work well with staff of all levels.

Must have a flexible schedule and reliable transportation in order to travel to sites and attend meetings at partner sites and in Columbus, OH.

Experience in advanced computer software, Excel, Word, PowerPoint etc. is required.

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.