Title: Patient Access Operations Supv

Department Org: Registration - 108820

Employee Classification: J1 - Salaried Full Time HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:  1

Start Time:  11AM   End Time:  9:30PM

Posted Salary:

Job Description:

The Patient Access Operations Supervisor is responsible for optimizing the use of resources related to Patient Access with regards to scheduling, directing of workflow, monitoring, prioritizing of assignments and maintenance of key performance indicator metrics. Conducts relevant activities such as productivity monitoring, outcomes rounding, service recovery, workflow observation, problem solving, coordination and integration of efforts related to Patient Access service areas, corresponding conflict resolution, and effective reporting of the same. Maintains coordination of supply chain management, human and fiscal resource allocation, and continued monitoring of the same towards enterprise mission, vision, and strategy success. The coordinator works closely with Patient Access and Revenue Cycle leadership to enhance day-to-day functionality of Patient Access service areas. Communicates effectively to maximize patient flow and continued customer service outcomes, as well as performs daily functions of Point of Service registration to provide additional coverage during peak patient volumes.

Minimum Qualifications:

1. Associates degree in healthcare, IT, or related field, equivalent college credit hours, or 3-5 years’ experience in hospital or physician office in Patient Access required.
2. Knowledge of Patient Access aspects including but not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service required.
3. Proficiency in Word, Excel, Outlook, PowerPoint, or similar software applications with proven knowledge of standard computer manipulation required.
4. Previous experience with software system development, implementation or upgrade in healthcare setting preferred.
5. Minimum of two years’ experience as team lead, supervisor, mentor, or trainer in healthcare setting preferred.
6. Previous experience with resource allocation and/or supply chain management preferred.
7. Excellent communication and interpersonal skills in both oral and written format.
8. Ability to deal with confrontation.
9. Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
10. Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
11. Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day-to-day functions and taking ownership of it.
12. Must be able to understand, implement, and comply with policies and procedures.
13. Possess excellent analytical and problem-solving skills
14. Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives
15. Work in a professional office environment with possible high stress levels.

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.