UToledo Careers

Title: Program Coordinator MC

Department Org: Dean-Business College - 101410

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Bargaining Unit Exempt

Primary Location: Main Campus - Academic

Shift:  1 

Posted Salary: Salary commensurable based on experience

Travel: True

Job Description:

The UToledo Family Business Center Membership Coordinator is responsible for all aspects of Center membership and program registration, including the acquisition and retention of members, onboarding new members, ensuring all information is properly and securely documented, and recruitment for Center programs and activities. The position will assist in implementing all ongoing Center functions as well as implementation of strategic goals in collaboration with other Center staff, sponsors, members, and community leaders.

Position Duties:
-Recruit and onboard all new members. Typically outreach and travel involved in recruiting efforts

-Develop and maintain a strong pipeline of members using various mediums of connection including but not limited to LinkedIn, social listening, attending networking activities and events, joining, and participating in community organizations, cold calling, etc.

-Develop and implement recruitment strategy for certificate programs and other revenue generating programs.

-Maintain a current profile of each Center member, ensuring all relevant notes through the onboarding process are correctly documented and entered the CRM.
Maintain and monitor a member at-risk list, developing and implementing ideas and strategies to engage with these members.

-Communicate and coordinate strategy with Center staff regarding new member opportunities including fundraising and affinity group participation.
-Develop, analyze, and implement goals for Center membership with the director and the Center's membership committee. Lead the membership committee and provide all relevant data for reporting.

-Daily office tasks including, but not limited to briefings with Center staff to ensure everyone is on the same page working toward the same goal; assisting with, or covering for, other positions in the office as needed; required UT paperwork and documentation; etc. Or other work assigned by Director.

Minimum Qualifications:

A Bachelor’s Degree plus 3-5 years of experience in a professional setting is required. In addition, the following skills are necessary:

• Ability to communicate effectively with a broad range of people with diverse ability, culture, and social and ethnic backgrounds
• Intuitive and thoughtful decision-making skills
• Ability to optimize productivity in high-performance and revenue-generating activities
• Effective communication through storytelling and emotional intelligence
• Ability to use social media tools to engage with prospective members
• Reliable and dependable
• Ability to learn new technology
• Deep and extensive product knowledge (or ability and desire to learn)
• Active listener
• Ability to establish trust
• Must have transportation for occasional regional travel
• Must be detail-oriented
• Flexibility to occasionally work outside of the normal 8:15-5 workday
• Adaption and flexibility

Preferred Qualifications:

Experience with a family business and/or knowledge of family business issues and trends is preferred, but not required.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.