Title: Program Director, Quality Improvement Project
Department Org: Medicine - 107570
Employee Classification: J1 - Salaried Full Time HSC
Bargaining Unit: Professional Staff Association
Primary Location: Health Science Campus College
Shift: 1
Start Time: 8:00 a.m End Time: 4:30 p.m.
Posted Salary: Salary commensurate with experience and education
Job Description:
The University of Toledo College of Medicine and Life Sciences will develop a regional quality improvement hub to more reliably translate best-evidenced care into clinical practice, offering structure to collectively support measurable health improvements. This project is supported by the Medicaid Technical Assistance and Policy Program (MedTAPP) and the Ohio Colleges of Medicine Government Resource Center (GRC). The design of this project is based on a Hub and Spoke Model. The Program Quality Improvement (QI) Director will be responsible for driving the use of QI science within the UToledo Hub and among other stakeholders, including northwest Ohio health systems/clinical sites (spokes), other QI Hubs throughout the state, and the Government Resource Center.
Minimum Qualifications:
Education and Experience:
Minimum Required: Bachelor’s degree in Public Health or Organizational development or other related field, and 5 years related experience
Qualifications/Knowledge, Skills & Abilities
1. The most important background for this position is a history of using quality improvement tools to change actual outcomes.
2. Must have detailed knowledge of quality improvement philosophy, methodology and tools. An excellent understanding of hospital (and/or primary care) organization and measurement is desirable.
3. Experience in the following software applications is required:
a) Spreadsheets (Excel, etc.)
b) Power Point
c) Word Processing (Word, etc.)
4. Communication: Exceptional communication finesse with excellent verbal, written, and accomplished interpersonal communication skills. Must present a professional manner, have strong verbal/written communication skills; be able to maintain confidentiality of all data.
5. Demonstrated ability to lead and coach teams across a wide variety of roles/skill levels (staff to Sr. Exec, technicians, nurses, physicians) as well as across the full spectrum of all the health systems functions (Ambulatory, Hospital, Business, etc.)
6. The ideal candidate will be proficient at organizing data collection and use, coaching teams, teaching improvement concepts including change management, and developing others to drive transformation.
7. Collaboration: Work collaboratively to achieve team goals; proactively adjusting team efforts that to recognize and leverage individual and team strengths, competencies, and contributions focusing on valuing group success as much or more than individual success
8. Diversity Appreciation: Respectful understanding and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and successfully integrating multiple viewpoints and perspectives
9. Execution: Accomplished and efficient process for appropriate delegation; providing information, coordinating work efforts, aiding, and removing obstacles while influencing, following through, and monitoring progress to ensure goals are achieved
10. Systems thinking and application to program management
11. Detail Orientation: Attention to detail with accurate documentation; assuming meticulous, precise, and accurate discovery of minor imperfections or errors and acting to correct them
12. Learning: Grasping the essence of new material quickly and thoroughly; understanding one's learning style and seeking appropriate learning opportunities; using mistakes as learning opportunities
13. Planning: Organizational approach to identifying objectives aligned with business strategies, work structure, and resources while anticipating potential obstacles and issues monitoring work progress
14. Time Management: Strong prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
15. Analysis: Meticulous analytical skills - ability to make recommendations and keen judgment based on statistical analysis
16. Research Methods: Sound knowledge of research methods including data collection and validity issues
Preferred Qualifications:
a) Master’s degree
b) Work experience as an operational leader (supervisor, manager, etc.) is highly desired.
c) Formal quality improvement training including for example CPHQ, Six Sigma Black Belt, IHI, Lean or other methodologies
d) Data Management formal training desirable
Conditions of Employment:
All UToledo employees on all campuses, including those working on campus and working remotely, are required to be fully vaccinated against Covid-19, or have an approved exemption.
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.
