UToledo Careers

Title: Patient Access Manager

Department Org: Registration - 108820

Employee Classification: J1 - Salaried Full Time HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:  1

Start Time:  8AM   End Time:  4:30PM

Posted Salary:

Float: True

Rotate: True

On Call: True

Travel: True

Weekend/Holiday: True

Job Description:

Provide direction, leadership and accountability for all Patient Access staff. Serves as a liaison between physicians, physicians' office staff, community, Patient Financial Services, Administration, hospital staff and the Patient Access Department. Optimize staff performance through process improvement, policy/procedure implementation, communication, outcome feedback and accountability. Responsible for scheduling and directing the workflow by distributing, monitoring and prioritizing staff assignments. Monitor department and individual compliance with performance standards. Conducts relevant activities such as training, productivity monitoring, workflow observation, problem solving, quality improvement, coordinating/integrating efforts with other departments and external entities, and resolving team conflict/team building. Includes professional development and empowerment of staff, management of human, fiscal and other resources to promote desired outcomes with attention to quality, efficiency and costs. Responsible for system oversight and management for the ADT system(s) and all other Patient Access system applications. Manages the development of key performance indicators used to establish baseline and future state operational metrics.

Minimum Qualifications:

Education/Experience/Licensing
Master’s degree required or a Bachelor’s degree with eight (8) years of applicable experience in lieu of higher education.

Minimum of five (5) years progressive leadership experience in relevant healthcare setting with demonstrated success in Patient Access, Health Information Management, Finance, Patient Financial Services or Revenue Cycle.

Medical terminology proficiency required.

Physical Requirements
1) visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; 2) ability to hear with or without aides); 3) ability to orally communicate; 4) good manual dexterity; 5) ability to push, pull, roll, and transfer/lift 50 pounds occasionally; 6) ability to stand, walk frequently; 7) ability to bend, each, stoop, kneel frequently; and 8) ability to perform CPR (if required for position).

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.