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University of Toledo has proudly served our community since 1872. We offer competitive wages, access to the Public Employees Retirement System, generous time off allowances and additional wellness benefits. As a part of The University of Toledo employees and their dependents also have access to education benefits at UToledo.

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Seasonal Employee Hourly

Apply now Job no: 499035
Work type: Staff - Temporary
Location: Main Campus - Academic Toledo, OH
Categories: None, Seasonal

Title: Seasonal Employee Hourly

Department Org: UToledo Online - 101370

Employee Classification: H6 - Intermittent - Seasonal Hourly

Bargaining Unit: Bargaining Unit Exempt

Primary Location: MC AC

Shift: 1

Posted Salary: $15.00/hr.

Weekend/Holiday: Yes

Job Description:

The Intermittent Call-in continually monitors overall help desk activity and escalates emergencies to management; ensuring timely solutions to phone, email, and online chat technical support requests related to learning management, lecture capture, online testing, and other educational technology systems as well as non-technical informational/procedural inquires related to online teaching/learning or other university processes.

Minimum Qualifications:

Education/experience/licensing:
• Experience working at a call center, service desk or help desk preferred
• Knowledge of Blackboard and computer/user issues in order to evaluate the best methods of addressing problems preferred
• Experience utilizing help desk tools such as ticketing systems and remote access technologies preferred

Communication and other skills:
• Excellent verbal and written communication skills, as well as interpersonal skills to work effectively with students and colleagues.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Advertised: 11 Apr 2025 Eastern Daylight Time
Applications close:

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