UToledo Careers

Title: Technology Support Administrator

Department Org: IT Personnel - 108790

Employee Classification: U8 - Classified Exempt Salaried FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift:  1

Start Time:  8:00 a.m.   End Time:  5:00 p.m.

Posted Salary: commensurate with education and experience

Job Description:

Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students.

The following are primary functions of this job:
• Assist in the support and maintenance of the Local Area Network infrastructure and network services.
• Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals).
• Provide support for distributed file/storage servers and backup systems.
• Encrypt workstations for Windows and Mac operating systems.
• Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level.
• Hire, recruit, and manage student support staff.
• Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.).
• Design and maintain software images for faculty, staff, and instructional lab computers.
• Provide informal training on the use of software packages and web-based applications.
• Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required.
• Provide reports as requested (inventory, work flow, etc.).
• Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff.
• Participate in an on-call rotation as required. 

Minimum Qualifications:

• Bachelor’s degree in computer technology or related field. Other areas of study will be considered with relevant experience.
• Two years of desktop support in Microsoft and Apple hardware and software environments and mastery Microsoft Windows operating systems
• Various industry standard software packages including MS Office suite and Adobe
• Wireless networks and client-side networking
• Building and deploying images using tools such as MS SCCM
• Windows Server administration
• Anti-virus, anti-spyware, and other workstation security products and solutions
• Desktop encryption
• Active Directory
• Remote systems management tools
• Peripherals including networked printers and print queues
• Conferencing and instructional technology (projectors, presentation equipment, Cisco Telepresence, SmartBoards, etc.)
• Driver’s license

Preferred or Beneficial:
• Virtual Desktop Infrastructure (VDI)
• Mobile device management
• Help Desk support tools
• Supervision of junior or student employees
• Unix based Operating Systems support
• Project management work and project management software such as MS Project
• Healthcare or higher education experience

Communication and other skills:
• Exceptional customer service skills
• Stress tolerant
• Written and verbal communication skills
• Organizational skills
• Punctual and dependable

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.