Title: Associate Unified Comm Analyst
Department Org: IT Personnel - 105780
Employee Classification: U1 - Unclassified PSA FT
Bargaining Unit: Bargaining Unit Exempt
Primary Location: Main Campus - Administration
Shift: 1
Start Time: 8am End Time: 5pm
Posted Salary: commensurate with education and experience
Float: No
Rotate: No
On Call: No
Travel: No
Weekend/Holiday: No
Job Description:
The Associate Unified Communication Analyst is responsible for administering the universities unified communication systems on a day-to-day basis. This position maintains, and documents unified communication system components to support the campus and remote telecommunication needs. Under the guidance of senior team personnel and supervisors, the Associate Unified Communication Analyst works with customers, and other IT teams to support and implement various systems and solutions. This role also helps identify and implement operational enhancements to the telepresence environment that will enhance productivity, reduce operational costs, and enhance the educational and care delivery mission of the university.
This position participates in small to medium projects under the direction of senior personnel staff members. This position performs follow-up activities to ensure that high levels of customer satisfaction are maintained.
All members of the university unified communication team rotate on-call responsibilities to ensure high availability of the university’s systems.
Minimum Qualifications:
o Bachelor’s Degree in a relevant area of study (i.e. Computer Science, Electronics, Information Systems, etc.). Other areas of study will be considered with relevant experience.
o Demonstrated technical experience or vendor certification in the administration of various communications systems including Cisco Unified Communications Systems, Microsoft Office 365 email, Cisco Unity voicemail, paging software and systems, Pinnacle telephony management software, Cisco Call Manager, and E911 applications.
o Basic knowledge of troubleshooting issues in an IP telephony environment.
o Basic understanding of the TCP/IP protocol including IP addressing and basic troubleshooting tools.
o Documenting skills with workflow diagrams utilizing tools such as MS Visio.
o Experience in coordinating and managing multiple high priority work orders and incidents on a day-to-day basis.
o Experience and independent judgment in executing and maintaining complex systems.
o Valid driver’s license.
Communication and other skills:
o Strong customer relationship building focus.
o Ability to communicate effectively with customers, peers, and supervisory staff is essential.
o Punctuality, regular attendance, and dependability.
o Excellent interpersonal and communication skills.
Preferred Qualifications:
o Working knowledge of Cisco video endpoint provisioning and functional usage.
o Billing and account management experience in an enterprise communications systems environment.
o Experience in an enterprise environment.
o Experience working in either a healthcare or academic environment.
o Experience constructing and maintaining project using a tool like MS Project.
Conditions of Employment:
All UToledo employees on all campuses, including those working on campus and working remotely, are required to be fully vaccinated against Covid-19, or have an approved exemption.
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.
