Title: Student Services Specialist (Student Affairs)

Department Org: Student Affairs - 108030

Employee Classification: B1 - Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: Health Science Campus College

Shift:  1

Start Time:  8:30 am   End Time:  5:00 pm

Posted Salary: $19.79

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

This position is responsible for providing comprehensive services to students, faculty, and staff on the University’s Health Science Campus as they pertain to the offices of Student Financial Aid, Registrar, Treasurer, Auxiliary Services and the College of Medicine Office of Student Affairs. This position’s responsibilities include but are not limited to: providing general financial aid counseling and advisement; researching student account inquiries and providing detailed information and explanations regarding tuition, fees and financial transactions for accounts receivable; performing audits on student accounts; processing standard registration non MD requests, enrollment certification requests, and on-demand transcript requests; training and processing I-9s for newly hired Student Affairs and Academic Enrichment Center student employees, COM MD degree audit review and advisement, answering phone calls, managing all walk-in traffic for the suite, managing email inquiries, assisting the College of Medicine Office of Student Affairs with various short term projects, and assisting with presentations and communications regarding university processes related to the Student Service Center and back offices for prospective students of all College Offices located on the Health Science Campus.

This position requires significant cross-training and the ability to relate and explain the effects of processes of one operating office on those of another and how they impact our students and their respective account activity. This position, while able to serve the needs of all the university’s constituents, will have a targeted focus on students in the College of Medicine and Life Sciences and the policies under which they are governed.

Minimum Qualifications:

1. Baccalaureate degree or 5 years experience in higher education required.
2. Minimum 2 years experience working in higher education in a Student Services Office (Bursar, Financial Aid or Registrar) with student records and a student information system
3. Knowledge of higher education and its practices and procedures including FERPA.
4. Demonstrated proficiency with Microsoft Office Suite including Word, Excel, Outlook and PowerPoint.
5. Demonstrated proficiency with analyzing data, written, verbal, and interpersonal communications and possess strong organizational skills. Ability to use internet search engines and conduct research as needed.
6. Must be computer literate and possess leadership qualities.

Preferred Qualifications:

Experience and demonstrated proficiency with the Ellucian Banner student administrative system preferred.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.