Title: Product Support Specialist
Department Org: Research & Sponsored Programs - 107920
Employee Classification: U1 - Unclassified PSA FT
Bargaining Unit: Bargaining Unit Exempt
Primary Location: Main Campus - Administration
Shift: 1
Start Time: 830 End Time: 500
Posted Salary: $48,010 - $59,954, commensurate with education and experience; may exceed posted range with substantial qualifications
Float: No
Rotate: No
On Call: No
Travel: No
Weekend/Holiday: No
Job Description:
This position will provide a crucial connection between the research community and software systems that support the research and sponsored programs enterprise at UT. The position will actively engage with users by providing instruction in systems use, generating helpful documentation, answering questions from faculty and staff, and troubleshooting and triaging issues. This position will work with RSP, Compliance, and Grants Accounting staff to analyze and give input on business practices and provide guidance to improve system functionality and workflow. This position will take a lead role in configuring future modules and upgrades in all research administration software systems and will be expected to make many decisions autonomously. The position will also assist with data maintenance and work with stakeholders to determine reporting needs and develop reports using standard tools.
Minimum Qualifications:
Education/experience/licensing:
• Minimally bachelor’s degree required
• One to three (1 -3) years relevant experience (systems and training, comprehension of computer systems, etc.)
• Required strong computer skills including familiarity with web applications and Microsoft Office Suite
• Required experience (formal or informal) in teaching, tutoring, training, or instruction
• Must be able to break complex tasks into manageable pieces and analyze, describe, and replicate them
• Must possess solid organizational skills, time management skills and prioritization skills
Communication and other skills:
• Possess excellent communication skills, both verbal and written
• Able to work and solve problems independently
• Display positive customer-oriented attitude
• Effectively communicate with a wide variety of people of all levels of computer experience, education, and research knowledge
Preferred Qualifications:
• Familiarity with sponsored research and the research protocol review process
• Experience creating instructional materials
• Experience teaching in a higher education environment
• Report building experience
Conditions of Employment:
All UToledo employees on all campuses, including those working on campus and working remotely, are required to be fully vaccinated against Covid-19, or have an approved exemption.
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.
