UToledo Careers

Title: Patient Access Training Specialist

Department Org: Registration - 108820

Employee Classification: J1 - Salaried Full Time HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:  1

Start Time:  7AM   End Time:  3:30PM

Posted Salary:

Float: True

Rotate: True

On Call: True

Travel: True

Weekend/Holiday: True

Job Description:

This position is responsible for planning, designing, developing, delivering, and evaluating comprehensive training programs to support the adoption and optimization of integrated information systems and associated Revenue Cycle. These systems are crucial for advancing revenue cycle performance, clinical practices, administrative operations, and management outcomes. Leveraging deep expertise in operational best practices, application knowledge, and educational methods, this role ensures consistent, effective operational processes and provides robust support for all current and future applications, including software upgrades. Responsibilities include end-to-end assessment, planning, design, implementation, and evaluation of training initiatives. Additionally, this position will contribute to the analysis and refinement of existing workflows, collaborates with operational leaders to define future state application workflows, and drive the alignment of training activities with organizational goals and outcomes.

This position will collaborate with management and the IT Principal Trainer to design, plan and deliver appropriate training programs across the Revenue Cycle functions. This position will collaborate in close proximity to Revenue Cycle leadership, Access Training & Development, and front line clinical management to identify departmental inefficiencies through KPI collection and reporting, the creation and completion of system based reporting tools, and post-service patient audit interviews. The trainer This position “ leads by example” by completing operational tasks alongside department associates while also contributing to and assisting with system implementations and upgrades. Identifies or is assigned to conduct root cause analysis, serving acting as an operational liaison with IT to help discover a system resolution. Utilizes application knowledge to facilitate all elements of training, continuing education and system updates.

Minimum Qualifications:

Education/Experience/Licensure:
• Bachelor’s degree in a Healthcare related field or 5 to 7 years’ experience in Patient Access or Medical Office Administration/Insurance billing is required.
• Knowledge of Patient Access includes but is not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service is required.
• Knowledge of Epic software is required.
• Quality assurance experience is preferred.
• Knowledge of information systems and healthcare applications is preferred.
• Knowledge of medical terminology, patient billing, collection policies & procedures, guidelines and/or standards. Proficiency personal computers and computer software programs including but not limited to Windows, Excel, Power Point and Word
• Ability to work with minimum supervision, analyzing data, performing multiple tasks and working independently.
• Excellent communication skills, oral and written skills.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives

Communication and other skills:
• Ability to develop and maintain professional, service-oriented working relationships.
• Must be able to understand, implement, and comply with policies and procedures.
• Possess excellent analytical and problem-solving skills.
• Strong organizational and interpersonal skills.
• Ability to complete work assignments accurately and in a timely manner.

Physical requirements:
Manual dexterity to utilize computers. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the workday.

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.