UToledo Careers

Title: Program Manager, Student Financial Aid

Department Org: Financial Aid - 103210

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AD

Shift:  1

Job Description:

The Program Manager is responsible for managing the federally mandated Satisfactory Academic Progress (SAP) process for all degree-seeking UToledo student populations. The SAP process requires a review of individual student academic records to determine aid eligibility. The Program Manager provides in-depth counseling to Health Science Campus (HSC) students in the areas of financial aid eligibility, application procedures, aid programs, cost of attendance, and debt management. On two days each work week, this position provides these advisory services on the HSC. The Program Manager maintains a comprehensive knowledge of federal, state, and institutional regulations and policies regarding financial aid to evaluate aid applications, aid packages, and student eligibility.

Minimum Qualifications:

Education/experience/licensing:
•Bachelor’s degree required.
•A minimum of 3 years’ experience within a financial aid office or related student service office required.
•Ellucian – Banner or other ERP experience required.

Communication and other skills:
•Excellent communication skills, both written and verbal.
•Ability to prioritize and multi-task.
•Self-motivated.
•Strong organization skills.
•Ability to handle large volumes of calls, emails, and face-to-face inquiries in a friendly and professional manner.
•Demonstrated experience in managing challenging customer service environments and resolving difficult situations and complaints.
•Excellent written and verbal communication skills. Experience in customer relations and demonstrated ability to work well with people from diverse backgrounds.
•Ability to work with a high level of accuracy in a fast-paced environment with many interruptions.
•Ability to exercise judgement, initiative, and work independently with a high degree of reliability, accuracy, and productivity.
•Ability to anticipate, recognize, and resolve issues. Commitment to continuous quality improvement.

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at  hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.